FAQ

Materials

arrowWhat is FinalStraw made out of?

Orca tears, octopus toe nails, mermaid love, and stainless steel. The inner elastic material is made from medical and platinum silicone. The case is made from post-consumer recycled plastic. FinalStraw is latex free.

Sipping

arrowCan I use my FinalStraw with hot drinks?

Sure! FinalStraw is down with all temperatures of liquids. The straw is dishwasher safe and can withstand temperatures of up to 250 degrees Fahrenheit. That’s pretty hot! (Please do not put your case in the dishwasher).

Cleaning

arrowHow do I clean my FinalStraw?

With love, thoughtfulness, and this super helpful video starring a mermaid of course.

Returns & Exchanges

arrowDo you have a return policy?

It’s hard for us to imagine why you’d want to return your FinalStraw—we stand behind our pretty amazing products and offer a limited lifetime guarantee for product defects—but hey, sometimes things don’t work out and we want you to be happy. If you are dissatisfied with our product, we will accept your unused/unopened straw and give you a full refund within a 30 day window.

To view our warranty page, click here.
To start your return, click here.

Shipping

arrowWill I incur international shipping fees or VAT?

Unfortunately, any order that is shipped internationally from a United States warehouse may be subject to customs duties/fees as this is a factor of international trade. Additionally, we are unable to include these fees in FinalStraw's shipping charges, mark orders as 'gifts' or adjust the price declared on orders.

arrowWhy is it taking so long for my FinalStraw to arrive?

Trust us. We know. You wanted your FinalStraw like, yesterday. If we could instantaneously hyper-beam one of these things to you, we would. The reality is that we have to use a third-party to deliver your package. That means we can only guarantee when your purchase will be ready for shipment, not when it will arrive, though you can always track the package's progress via the tracking number. Please keep in mind that sometimes shit happens. Like blizzards, hurricanes, and good old fashioned goof-ups. While we cannot offer refunds for delays in shipping, our excellent customer service team will be happy to work with you and USPS to resolve any shipping questions or concerns. Thanks again for supporting FinalStraw. Please remember to always #SuckResponsibly.

Warranty

arrowWhat does your warranty cover?

Read about our warranty.

Wholesale

arrowI'm interested in Wholesale?

Great! Read about our wholesale program.

Contact us

Have questions? Our FAQs might have the answer!